Shipping Details

Any shipping charges will be in addition to the unit price of the products or services provided. Some of the local areas will offer pickup and delivery services for no charge, at the discretion of the branch so please reach out to your local team for confirmation if you address is included in the area covered. As an added benefit to all our valued customers, your device is fully insured while in transit with our vehicles or couriers we arrange and while we have it at any of our locations. Payment is due prior to shipment of the device.

 

Return Policy on Purchased Items

All goods in a new unused condition are eligible for a full refund if returned with a copy of the original invoice within 30 days of invoicing. Any goods in a new unused condition are eligible for a store credit within 90 days of the invoicing date. A 20% restocking fee may be applied, for all returns over $500.00, against the original invoiced amount. For any warranty claims on items purchased in new condition please fill out the warranty claim form and provide the requested documentation to start the warranty request process. All purchases of used goods labeled as a “reman” filters are covered under our standard warranty levels with a 1-year warranty on a gold cleaning for those filters.

 

Special Orders

The DPF Company reserves the right to charge a 30% non-refundable deposit on any special-order items over $1000 in total order value, if they are not in stock at the branches of the DPF Company, and have been ordered in specifically for you as the customer. The DPF Company will inform the customer if a non-refundable deposit applies to their order before arranging to bring in the items to fulfill the order.